In the summer of 2006, a batch of brushes exported to Europe were suddenly returned collectively by customers-the reason was that the glue layer slightly softened under the high temperature environment, resulting in the deformation of the brush body.
The whole team collapsed when the news came. That is a large order that we have prepared for half a year, involving nearly one million dollars.
But I didn t swear or blame. The first thing is to send someone to Germany to pull back a box of returned samples for anatomical analysis.
Finally found: the problem lies in the newly purchased batch of imported glue water, and the supplier concealed the fact that the upper limit of temperature resistance is only 65℃ (we marked 80℃).
What should I do?
We pay the freight to replace all the materials, re-produce them, and take the initiative to bear the customer loss on work stoppages.
What is worse is that we have established global raw material blacklist database, all accessories must provide a third-party inspection report, and each batch of samples must be kept for five years.
After that incident, it won the trust of more international customers instead. An Italian purchasing director said: you are not afraid of accidents, but of not changing. This is a partner worthy of long-term cooperation."
how can entrepreneurship be smooth?
I have been cheated, cheated, and suspended for three months after environmental protection rectification...... But we always believe that:
the real strong is not that he has never encountered a storm, but that he can rebuild the lighthouse in the storm..
Ordinary people lie flat when encountering setbacks, while manufacturing veterans know:
as long as the machine can still turn, there will be a chance to turn over.
